Contact Us
Whether you are dealing with an urgent plumbing emergency, planning a bathroom renovation, or managing a portfolio of rental properties, we are here to help. Contact our friendly, London-based team today for fast, reliable, and transparent service.
Describing
the Problem
When a plumbing issue occurs, clear communication helps us solve it much faster. To help us dispatch the right engineer and prepare the necessary parts, try to provide as much specific detail as possible when you contact us. If you are unsure what to tell us, please take a quick look at the list below before reaching out:
- Pinpoint the exact location: State clearly where the issue is, such as under the kitchen sink, behind the toilet, or in the upstairs wet room.
- Describe the water action: Specify if the water is spraying out under high pressure, slowly dripping, pooling on the floor, or completely stagnant.
- Identify the material affected: Mention if the leaking part is a metal copper pipe, a flexible plastic pipe, a chrome tap, or a plastic waste trap.
- Detail any sounds or smells: Note if you hear constant hissing behind a wall, gurgling in your drains, or if you notice a sewage odor.
- Provide appliance details: Share the make and model if the issue involves a specific fixture, like a Saniflo toilet or a thermostatic shower valve.
- Report your current water state: Let us know if you have already isolated the water using your main stopcock or an isolation valve.
Contact Form
Please call us immediately for active leaks or overflows. For routine maintenance or planned projects, you can also get in touch via the form below.
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