Frequently Asked Questions
We understand that dealing with plumbing issues can be stressful and confusing. To help you get the answers you need quickly, we have compiled a list of the questions our team is asked most frequently.
Do you offer 24/7 emergency services?
Yes. We provide round-the-clock emergency plumbing for critical issues like burst pipes, severe leaks, and flooding.
How quickly can you arrive in an emergency?
We aim to get an engineer to your doorstep within 1 to 2 hours of your call, depending on your location and traffic.
Do you charge a call-out fee?
No, we do not charge a standard call-out fee just for traveling to your property.
How do you charge for your services?
We offer fixed-price quotes for standard jobs (like unblocking a sink or installing a tap) and competitive hourly rates for complex diagnostic work.
Are your estimates completely free?
Yes. We provide free, no-obligation quotes for non-emergency projects, such as full bathroom plumbing installations or planned pipe replacements.
What payment methods do you accept?
We accept cash or direct bank transfers upon completion of the work.
Can you work on gas boilers and central heating?
No. Any boiler, central heating, or gas appliance inquiry we handle is strictly passed to a fully certified, Gas Safe registered engineer to ensure total safety and legal compliance.
Do you provide services directly to landlords and estate agents?
Yes. We offer dedicated support for property managers, including direct tenant communication, swift maintenance call-outs, and digital invoice tracking.