Privacy Policy

The Personal Data We Collect

We only collect the information necessary to provide quotes, complete plumbing repairs, and manage customer billing. This includes:

• Contact Information: Specific details about your property's plumbing issues, access instructions, and photographs of the required work.
• Financial Information: Invoicing history, bank transfer records, or card payment details used to settle invoices.
• Technical Usage Data: Your IP address, browser type, and details on how you interact with our website via essential cookies.

How and Why We Use Your Data

We process your personal information under the following lawful bases:

• Contractual Necessity: To provide you with accurate service quotes, arrange engineer call-outs, and complete requested plumbing works.
• Legal Obligation: To issue official tax invoices, maintain financial records, or submit mandatory safety data to regulatory bodies like the Gas Safe Register if an applicable heating job is handled.
• Legitimate Interests: To respond to web form inquiries and maintain clear customer service communication.

Sharing Your Data

We value your privacy and never sell your personal information. We only share data with essential third parties required to run our business operations.

• Our Engineers: To ensure they have the correct property location, contact number, and job details for your repair.
• Payment Processors & Accountants: To securely process card transactions, handle banking, and fulfill our financial tax duties.
• Legal Authorities: Only if strictly required by UK law, insurance mandates, or formal regulatory audits.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your data:

• The right to access: You can request a digital copy of all personal information we hold about you.
• The right to rectification: You can ask us to update or correct any inaccurate details immediately.
• The right to erasure: You can request that we delete your personal information from our active databases, provided it is no longer required for legal tax compliance.